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How to use Interaction Response Targeting

Interaction Response Targeting allows you to target any new interactions to only display to customers that responded a specific way on a past Survey and/or Note.

Below will detail how to use the feature, and this article will contain some common use cases for how to use it: https://learn.apptentive.com/knowledge-base/interaction-response-targeting-use-cases/

Note: this feature is currently only available in our Web SDK. Support for iOS and Android is coming soon.

How To Use

Within your WHO targeting segment, this targeting option is listed as “Interaction Response Targeting”. You are able to add this rule on the following interactions: Surveys, Notes, Love Dialog, Ratings Dialog.

Once you have selected that rule, you can then choose the specific Survey and/or Note response(s) you want to base your new interaction off of.

Please note: you will not be able to select Surveys or Notes which are already deleted.

Here is a summary of how to set up the targeting for both of these interactions.

Surveys:

After you select the specific Survey you are interested in targeting from, you can then select a specific question from within that Survey and the answer choice(s) your customers have made.

As shown in the image, it is also possible to target based on free text responses.

Notes:

After you select the specific Note you are interested in targeting from, you can then target based on what specific button(s) they selected or didn’t select on the Note.

For some example use cases on how to use this feature – please check out this article: https://learn.apptentive.com/knowledge-base/interaction-response-targeting-use-cases/

Looking for More Assistance?

Now it’s your turn to get started interacting with your customers! If you’d like more guidance, please don’t hesitate to reach out to your Customer Success Manager or support@apptentive.com.

Updated on September 2, 2021

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