Introduction

Apptentive offers two levels of permissions for Apps within the Dashboard: Admins and Collaborators. In addition, each Organization has a single Billing Contact. This document outlines the key differences between these roles. Please note that functionality available through the Dashboard varies by Apptentive plan and as a result all permissions below may not be applicable to your Apptentive account.

Collaborators

Collaborators have the following permissions for Apps within the Dashboard:

• Full access to the information presented in the App Health reports, Reviews, and Topics. They may edit and create new Topics.
• Read and respond to customers via Conversations including Group Messages.
• Create, edit, clone, and pause Notes, Surveys, and Upgrade Messages, and they may create and archive Events.
• Export the data they have access to from the Dashboard.
• Create Quick Responses
• View and Upload Translations
• Change their personal settings
• Access the app API key
• View non-financial account usage metrics such as MAU and Interactions.

Admins

Admins have access to all functionality provided to Collaborators, as well as the following permissions for Apps within the Dashboard:

• Edit and pause Ratings Prompt and configure Message Center.
• Configure, enable, and disable Integrations with third-party systems (such as Zendesk, or Push).
• Edit App Settings such as name, App Store ID, platform, and icon.
• Edit Support User display information.
• Invite/add and remove access for other Admins and Collaborators to the App.
• Delete Apps and all associated data for the App.

Organizational Billing Contacts

Organizational Billing Contacts have Admin-level access to all Apps within the Organization.  In addition, they have access to:

• Billing details including adding or changing the associated credit card and plan level.
• Delete the Organization, including all Apps and all associated data.